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How To Deal With Frightening or Disturbing Patients

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How To Deal With Frightening Or Disturbing Patients

A psyche ward houses many different clients in varying degrees of mental health.  The persons treated there suffer from a variety of mental illnesses which affect their personalities each very uniquely from the other.  For example; some patients will be suffering from relatively moderate forms of clinical depression, while others may be experiencing intense schizophrenic episodes.  This spectrum of patients will display radically different symptoms of their disorders and will interact with the ward population with extremely dissimilar mannerisms and reactions.  In other words, you will meet people on the ward who will seem “normal” and act in an appropriate manner towards others.  Then you will also encounter other patients who will seem “different”; they may be experiencing paranoid delusions, psychotic episodes, they may seem to fixate on others, display creepy perversity, or exhibit agitated mania.  These patients may not present suitable behavior towards other people on the ward or to the nursing staff.  Patients, such as these, can be deemed as disturbing or frightening individuals to a newly admitted person, and could in fact be quite scary.  

 

Depending on the hospital and the type of ward you are admitted too, the ratio of “Scary” patients to the more subdued less threatening personalities may vary.  The hospitals I have been a patient at have had a very low ratio of “frightening or scary patient” occupancy to the rest of the psyche ward population.  These patients can be encountered in many different shapes and appearances.  There is no steadfast stereotype of the “Scary Patient”; in fact, even the most affable patient (any one actually) can turn into one right before your very eyes at a moment’s notice if given the right circumstances.  What makes a patient “scary” is the state of their mental health and how they interact with their social environment, not necessarily whether they look or seem “normal” at first glance.  Some patients may appear terrifying when you first meet them, but after spending time interacting with them while on the ward they can soon become less threatening, even perfectly harmless in your eyes.  Their original appearance or attitude may have come across as aggressive or threatening, but once you are able to observe them mingling with the ward population it becomes obvious that they are not what you presumed them to be.

·        I was once roommates with a woman who seemed very high functioning and emotionally grounded until I had been in hospital for about two days.  Then she turned on me with a vengeance, it was the classic Dr. Jeckl and Mr. Hyde syndrome.  I was very frightened by the extent of her paranoid delusions and how she seemed to desperately need to pull me into them.  Yet, before I saw the true extent of her illness she seemed, for all intensive purposes, to be “normal”.  She acted, looked, and dressed the part.  So, don’t be fooled.

 

·        I will, however, for the purposes of this section, focus on certain “types” of patients in order to describe to the reader what situation they may expect to face and how to deal with such an incident if the need arises.

One type of character you may come across is the “High Risk” patient.  What I mean by “high risk” patient, and I don’t want to set off alarm bells resounding throughout peoples’ brains out there, are people who are more likely to become agitated easily and act out (potentially violently or aggressively) towards the ward population and nursing staff.  These people are usually easy to pick out in a crowd.  They will stomp into a room and glare at the occupants, then start yelling at a random victim for some issue only the “high risk” patient is privy to understanding, leaving the victim shaken and bewildered after he/she has stormed out.  They may start accosting the nursing staff because they are not able to go for a smoke during the dinner hour and end up in isolation because they trashed the lounge area.  They may yell frequently when they are refused their wishes, act out often, and approach other patients in an abrasive manner. 

 

Most of their reactions and reasonings don’t seem to make much sense to most of the ward population, except the nursing staff who are trained to deal with such psychotic personalities.  They are usually suffering from schizophrenia, intense mania, or a psychotic episode. They find rules and regulations extremely hard to endure, and giving them their medications is usually a huge endeavor because it is seen as a diabolical conspiracy to hedge their intellectual awareness from perceiving the true nature of what the universal establishment (or one world government) is plotting to…..blah …blah…blah. OR those frickin’ doctors are trying to dope me out of my skull again so that they can…and so on. They exhibit intense personalities, and are at times brooding, quite aggressive, and even when they wish to interact in an appropriate manner they are unable too.  I find once they have been on a medication regime for a number of weeks their personalities usually soften and they become less volatile.  They are then able to begin to display a somewhat more or less appropriate behavior towards others. 

 

Some patients will simply freak you out because they seem to quietly, with a stealth that belies human ability, creep up on you when you are sleeping and just stand there watching you until you wake up with a start.  They walk the halls watching you with a fascination that makes the skin on the back of your neck crawl.  At meal times they like to sit opposite you and gape open mouthed, food trickling from their lips, as you try to eat avoiding eye contact with them at all times.  Patients like these, we’ll call them “Scary Looking”, whom I have come in contact with, have usually been visually frightening.  They are unkempt and smell like urine.  They wear the same clothes everyday.  They might be large weighty persons with problem skin and hair that hasn’t been washed in weeks; at least that has been my experience.  It is clear that they haven’t anyone who cares enough about them to take the time to clean them up.  They walk the halls of the ward half dressed talking to themselves and very few visitors ever come to see them.  These people aren’t really scary, just creepy.  A lot of these sorts of patients are typically harmless.  They just seem disturbing.  And, probably we find them disturbing because they raise a fear in ourselves of what we could become if the circumstances were different.  These patients are actually very lovely people deep inside.  Most of the time people don’t give them the chance to show a redeeming side. They need compassion, maybe more than most, not fear.  When you meet one of these patients, you don’t have to make fast friends with them, but perhaps don’t turn away with disgust if they glance in your direction. 

  • Now don’t get me wrong, there are some disturbing patients that will fixate on a person and sneak up on them in their sleep for dirty purposes and this should be brought to the nurse’s attention immediately. 

There are some patients that are suffering from paranoid delusions who will at times pull other patients into their tangled web of psychosis.  These patients can at times become quite aggressive and demonstrative towards that said patient causing that person to fear for their personal safety.  I once experienced this situation myself.  It has only happened once in all the times I have been hospitalized, but after that experience I have always taken measures to ensure it doesn’t occur again.  The situation was made intensely difficult because of the close quarters I shared with this specific patient who happened to be my roommate.  This situation was different in a sense from a “High Risk” patient; however at times she did get a bit hysterical, what made her frightening was the emotional strangle hold she had over me whilst we were sharing our accommodations.  I was always in a state of angst and intimidation.  She never allowed the emotional stress level in the room to slacken or relax; there was always a crisis or a plot against her.  If I didn’t agree and sympathize, I was with them and not her.  She made my life miserable if I didn’t side with her.  At one point, I actually was afraid to sleep at night for fear she would wreak some sort of retribution on me in my sleep.  It was exhausting; finally the nurses stepped in and changed my room.   

 

Then there are the odd few patients who you could refer to as “Creepy Perverse”.  These patients are few.  Most of the time the ones I have come in contact with have just been patients with dirty minds, they didn’t act out their fantasies any further than just trying to peep in a female patient’s room.  The nurses are very adamant that female patients report any inappropriate behavior by these patients; they have a zero tolerance policy for such conduct on the psyche ward.  These patients may follow a female patient into their rooms, or watch them while they sleep, or sometimes they will do inappropriate things to themselves in public areas of the ward while female patients are present.  If there is a male patient who is making you feel intimidated in this way inform your nurse immediately, she will take action at once to correct the behavior of the offending patient.  He may even be transferred to a separate facility if it is deemed necessary.     

  • I was once in a smoking area with a few of my friends having a cigarette when a schizophrenic man from the upper ward came and sat down across from us.  He seemed agitated and stared at us in a grotesque lecherous manner.  We simply ignored him.  Then one of my friends elbowed me quite sharply in the ribs.  I turned to her with a grimace wondering what was it I had said to deserve such a jab.  She had a tight-lipped grin on her face and her eyes were fixed on the man sitting opposite us.  So, my eyes followed her stare, to my surprise the trail led straight to a penis.  The man was sitting there masturbating while we stood huddled in a little pack smoking and chatting unawares.  To make a long story short we all piled out of there screaming and laughing at the top of our lungs.  I don’t even think most of us finished our cigarettes; the crush to escape was so great I lost my shoe.  We went straight to the nurse’s desk and reported it immediately.  There were two things we did wrong in this situation.  We shouldn’t have made such a huge hoopla or reaction to his masturbation.  We should have left the area without giving him any reaction at all.  He was looking for attention and got it.  When we noticed he was agitated and there was something wrong with his attitude we should have left instead of giving him a prime target to fixate and fantasize on.   We did do one thing right; we reported it to the nurse’s desk as soon as possible.  He was disciplined immediately.  It is not your job to instill morals into these patients, so don’t even bother.  You can tell them to get lost, but leave the reprimands to the nurses.

Some Techniques To Deal With Scary Or Frightening Patients:

 

  • “Paranoid Delusional”- Do not allow them to pull you into their tangled world of conspiracies.  If they try to discuss their delusions with you walk away, feign disinterest, and try to deflect the conversation to another subject.  Let them believe what they want.  Do not endeavor to reason with them, it will only goad them on and may put you in their bad books.  It is, however, good to know what their “hot spots” are (issues they are particularly sensitive about that may cause them to flare up, for example, people they believe are plotting their downfall) so that you can avoid them when interacting with that patient during group discussions or personal interactions while you are on the ward.  You can discover these “hot spots” if you pay close attention to their conversations with other patients in public areas on the ward or during group therapy sessions when they will most likely bring them up. 

 

  • “Paranoid Delusional”- Do not take sides.  If the patient is in a dispute of any kind with the nursing staff due to the delusional state of their mental health, do not openly display a prejudice to one side or the other in front of the said patient.  They will try to suck as many supporters on to their side as they can, this can alienate patients from other patients, as well as, patients from nursing staff.  It is best not to get involved to any extent at all, even if you believe one side to be wholly in the right.  Neutrality on your part will disarm the delusional patient and help deflect any of their conspiratorial malcontent from focusing on you if you do not agree with their accusations.  This also applies if the delusional patient is at odds with another patient on the ward, stay away from the situation, stay neutral. 

 

  • “Paranoid Delusional”- Do not get sucked in.  These patients need desperately to suck people into their complicated world if delusions to make it more of a concrete reality.  The more people who are directly associated with their fantasies and can add validity to them, the more fleshed out the fantasy can become.  “Why, if so many people agree with me it is real, than it must be, right?”  Do not pander to this.  The more involved you allow yourself to be in their world, the less they will want to let you go.  If you do delve into their world and befriend them, you will find their perceptions about the universe to be wildly out of whack.  And, when it is revealed that you do not share the same delusional views of the universe as they do, they will try to change your mind.  When this fails to work they just might become very vindictive because they will feel betrayed by what they will interpret as a pretense of friendship. You can be friends with these people, just keep a cool hands off approach.  Never pretend to see eye to eye with the patient and their delusional state of mind.  Always make sure the delusional patient knows that you are not a sounding board for their issues concerning conspiracies and the like, or, for that matter, that you are a willing co-conspirator in their absurd activities.

 

  • “Paranoid Delusional”- Do not volunteer to help further their delusional fantasies, such as, contacting people they may be fixating upon on their behalf. 

 

  • “High Risk”- A “high risk” patient is highly volatile.  If you notice he/she is becoming agitated with you or anything else in the room, try to deflate the situation.  You could either halt the conversation (change the subject, even if the conversation doesn’t involve the “high risk” patient) that might be causing the tension in the patient or you could very calmly leave the room.  Perhaps the television station you are watching is the problem, change it.  Try to get to know his/her “hot spots”.  Take your cue from the “high risk” patient.  Do everything with a low key nonchalance, don’t get uptight or argumentative.  If their presence causes you great anxiety than I would suggest you leave the room in a manner that does not give away this discomfort.  The knowledge that you are uncomfortable with the “high risk” patient’s presence may cause him/her to become even more enraged. 

 

  • “High Risk”- If they become physically abusive towards you try to get to the nurse’s station as fast as you can, if you can’t, yell, scream, make a scene, so that the nurse will come to you.  There are nurse buttons and intercoms in all the private rooms of most psyche wards, use it if you are trapped in a room alone.  Some public areas have intercoms as well.  If the nurse does not respond try to place large objects between you and the patient (chairs, tables, beds, pianos, counters, couches, etc.).  Never stop making as much noise as you can. 

 

  • “High Risk” and “Creepy Perverse”- When these patients are extremely volatile they can and will explode at just about anyone anytime anywhere.  Try not to be alone in out of the way corners of the ward with these patients.  There are also some “creepy perverse” ones you have to watch out for, you don’t want to be trapped somewhere out of the way with one of these either.  Try to stay in the main areas of the ward if you are having trouble with one.

 

  • “High Risk” and “Paranoid Delusional”- There are some patients who may be in such an extreme state of mental dementia (or be just plain mean) that they will threaten others on the ward.  These threats must be reported to the nursing staff immediately upon receiving them, do not wait.  The nursing staff will then take measures to ensure your safety and deal with the guilty party.  They may even transfer the offending patient to another room, ward, or even another facility if the situation warrants it. 

 

  • All Patients- If you are bothered by a fellow patient approach your nurse on duty they will mark it down on your chart and the offending patient’s.  This is so that the next shift will read the file and be aware of the conflict/difficulties you are having with the other patient.  They will then endeavor to make sure you and that patient do not have many encounters that could lead to your personal discomfort. 

 

  • All Patients- If you are bothered by a fellow patient it is also a good idea to approach your nurse and inform her of this development.  She will hear your side of the story and then perhaps she will be able to explain where the objectionable behavior is coming from in the other patient.  She may be able to give you some advice as to how to avoid provoking this behavior in that particular patient again.  Your nurse will also take the offending patient aside and speak with them about their inappropriate behavior (verbal warning).  She will negotiate a cease and desist of their actions towards you and inform the other nursing staff to keep an eye out for any further disturbances between you and the problem patient. 

 

  • All Patients- Sometimes you may be caught in a corner, far away from the nurse’s station and with no other patients in sight.  And, there you are with an extremely agitated or leering patient looming in front of you.  You feel panic; there is nothing you can do to protect yourself.  Now, I have in the past, sucked up my breath and with as much bravado as I could muster confronted them with a very authoritative demeanor.  I ordered them to leave me alone and get out of the room.  And, to my astonishment, they just turned around and walked out.  But, and this is a big but, it doesn’t always work.  And, can backfire on you in a huge ugly way.  All the stars need to be aligned….and so on.  Confronting a threatening patient in a very aggressive manner can either scare them off, get them to back off enough to give you the opportunity to flee, or cause them to freak out on you.  I don’t recommend you take this approach unless you are absolutely positive the person won’t react violently in an indignant rage.  I would leave most of the confrontations for your nurse to deal with.  If however, you are stuck in a corner with no help in sight, you could try this authoritative approach if the calmer more reasonable one goes out the window.

 

  • All Patients- Your friends can be your greatest protection.  Tell them if there is a patient bothering you.  They can look out for you and make sure you are not left alone with that person.  Always stay in a group of people.  You will be less of a target for the offending patient if you are always amidst a crowd of other patients.

 

  • “High Risk”- This applies especially to threatening and very aggressive patients. Try to show a calm unruffled composure if they confront you or you happen to meet them in the hall; don’t allow them to see your fear of them.  They only seem to feed on other people’s fear.  It sometimes further enrages them when people shrink from them.  You become more of a target for them if they know you are frightened of them.

 

  • “High Risk” and “Creepy Perverse”- Don’t make eye contact with them.  Don’t let them assume you are being a snob because that may further antagonize them; just very politely avert your eyes.  This is also a good technique for patients who are creepy in a perverse sort of way.  But with the creeps, you don’t have to be polite.

 

  • “High Risk”, “Paranoid Delusional”, “Creepy Perverse”- If they assault you verbally don’t reply, remain silent and leave.  Report their conduct to the nurse’s station immediately and seek the company of friends.

 

  • “Creepy Perverse” and “Scary Looking”- Sometimes a disturbing patient will find their way into your room. They may stand there and stare at you.  They may even fondle some of your belongings.  You may feel uncomfortable with their presence, if so tell them in a firm voice they are not welcome in your room.  If they refuse to leave buzz the nurse by intercom and ask for assistance.  If there are other patients in the hallway outside your room’s door call them in and explain to them what is happening.  You want the offending patient to feel exposed and embarrassed (that is if they are “Creepy Perverse”, not if they are just “scary looking” and harmless).  You don’t want to leave personal affects, belongings, like your diary, items of under garments, etc. out in the open in your room if there is a “Creepy Perverse” patient particularly interested in you.  They may try to steal a memento or read your diary.  If you do notice an item of your personal affects missing report it to the nurse’s station immediately. 

 

  • All Patients- If there is a patient that is causing you extreme discomfort and you find threatening in nature try not to give out any personal information that the person could learn about you. 

 

  • All Patients- At meal times try to position yourself in a cluster of your friends or people who you feel comfortable around. 

 

  • All Patients- Only interact with frightening or disturbing patients if you absolutely need too. 

 

  • All Patients- When you are in group therapy or other group sessions do not confront or antagonize patients you are frightened of just because you feel safe in the group.


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The information provided by this web site is primarily based on TattyLou's own opinions and conclusions.  TattyLou is not a health care professional and does not wish to be confused as one.

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